Customer Relations Representative for Broadband ISP

Description de l'emploi

We are recruiting for Customer Relations Representative for Broadband ISP servicing hundreds of customers worldwide.

• Deliver an outstanding customer service experience as the face of our client, through Web based and telephone interaction.
• Dealing with customer enquiries by telephone and email etc. in a friendly, responsive and efficient manner
• Consistent customer focus to ensure that absolute ownership is assumed during every customer contact
• Ensure that the highest levels of quality and honesty are maintained through adherence to agreed processes and Service Level Agreements
• Proactively seek ways to improve both your own and your teams standards of customer service delivery
• Active engagement in your approach to ongoing learning to ensure that you are sufficiently knowledgeable to excel in the role
• Participate as an enthusiastic and supporting member of a highly focused customer service team

Profil recherché

Do you have the following:

* 6 months experience of working in a customer care / retail / sales environment, preferably with telephone skills.
* Possess good key-board skills and internet skills
* A team player and takes an active role in generating positive team morale.
* Excellent written and spoken English

Languages Required:
Dutch
French
Spanish

We offer an attractive relocation package:

Flights will be reimbursed up to the cost of 150 Euros.
We provide your first 4 nights stay in a city centre bed and breakfast.
Employee benefits and discounts.

We have a relocation advisor within gem who will offer ongoing help and assistance until you get settled (finding accommodation, opening bank accounts).